Returns and Refund Policy

About this Policy

Any claim for shopping cancellation, return, exchange or refund is dealt with under this Policy. The Company may change this Policy at any time without prior notice. Please review it periodically so you stay informed of updates.

1. Return and Refund Policy

1.1. In keeping with the Company’s goal of ensuring your satisfaction, this Return and Replacement Policy (the “Policy”), together with the terms of use, sets out the Company’s procedures for accepting product returns after a product has been delivered from a purchase on the Platforms. Any product return is governed by the terms set out under this Policy.

1.2. Independent Business Owners / Direct Sellers (“You”) are requested to read and understand these terms. If you do not agree, do not accept the terms of use and stop using the Platforms. By placing a product order on the Platforms you accept these terms without modification.

2. Terms of Return and Refund

2.1. The Company offers a “No Question Asked” Return and Refund Policy subject to the quality parameters and guidelines below. The standard return period is 30 days from delivery, unless a different period is stated on the product description page. No return or refund request is entertained beyond that period.

2.2. Before accepting shipment, ensure the packaging is not damaged or tampered. If the package is damaged or tampered, refuse delivery. We assure exchange, replacement or refund, as applicable, for such refused deliveries. Accepting a damaged or tampered shipment is entirely at your risk and the Company is not responsible for it.

2.3. If you are dissatisfied with a product, or if there are defects or deficiencies, you may request exchange, replacement or return on the Platforms subject to Clause 2.1. Visit Contact Us for help.

2.4. If you wish to cancel ordered products and request a full refund of the amount paid to the bank account / card / wallet used at the time of placing the order, the Company will consider the request subject to Clause 2.1 and cancel such order. The eligible refund is transferred to the same payment method / Fund Wallet used for the order, after deduction of business incentives (including TDS) earned, accumulated or paid by LIPU on the cancelled order and on subsequent orders made on or after that date by you or your sales network team.

2.5. If business / group incentive (including TDS) already earned or paid to you is more than the refund requested for the cancelled product, no refund is given, because you have already received an amount equal to or greater than the refund. The Company may recover any additional amount from you. This protects the business plan from abuse of the refund facility.

2.6. Clauses 2.4 and 2.5 do not apply to exchanges, or to delivery refused under Clause 2.2.

2.7. You may request return, exchange or replacement by category:

2.8. For damaged product, wrong product or quality issues, register your complaint within 24 to 48 hours of delivery. Claims reported after 48 hours are not entertained.

2.9. Returned products must comply with the conditions in this Policy.

2.10. For refund against cancellation, the Company initiates refunds within 10 (ten) business days from the date the shipment is received at its warehouse.

2.11. All returns, replacements and refunds are subject to successful quality check at the Company’s warehouse.

2.12. Refunds reflect in the Fund Wallet / bank account originally used for the purchase. Bank refunds may attract charges as per your bank’s policy.

2.13. For bundled or promotional packages, you must return all products in the package for a refund to be processed. For example, a shirt-and-pants combo must be returned as a complete set.

2.14. Return, exchange or refund is not entertained if:

• The product has been used for reasons other than checking fit and comfort.
• The product has been washed.
• Price tags, brand tags, box, original packaging or accessories are damaged or discarded.
• The serial number / barcode does not match Company records.
• Accessories are not returned undamaged with the product.
• There are dents, tears or other damage to the product.
• Accompanying gifts are missing or show signs of use, washing or defect.
• The Company is satisfied that the product has been rendered defective or unusable.
• The product is from “Other Categories” and does not meet return criteria under Clause 2.8.

2.15. The Company does not entertain return, exchange or refund for:

• Lingerie, innerwear and swimwear
• Cosmetics
• Food and edible products
• Essential goods
• Ready-to-eat and packaged food
• Special products of other categories
• Socks and stockings
• Gift vouchers issued by the Company, if any
• Such other products as the Company may specify from time to time

2.16. Refunds are initiated only for saleable, sealed, unopened products (as applicable) after successful quality checks. The Company may also inspect products at your location. No refund is required for products deemed ineligible after quality checks.

2.17. If a return fails quality check, the Company may destroy, dispose of or otherwise deal with products that have no commercial value, without liability, and may charge reverse-logistics expenses on future purchases.

2.18. Bank refunds do not include shipping or similar charges, except where a product was defective at delivery for reasons accepted by the Company after verification.

2.19. Replacement or exchange depends on availability (size, colour, etc.) and is limited to one request.

2.20. Status updates are sent to your registered mobile or email. The Company is not liable if you do not check those updates.

2.21. If accessories, gifts or bundled items are missing from a return, the Company may refuse the return, refuse the refund, or deduct their value from the refund.

2.22. Refunds are processed only through normal banking / Fund Wallet channels. Cash refunds are not entertained.

2.23. All refunds are in Indian Rupees only.

2.24. The Company is not responsible for products returned by mistake that do not belong to the Company, including misplacement or return shipping of such items.

3. Returns Pick-up and Processing

After a return request is received, the Company’s reverse-logistics partners contact you for pickup. Only three pickup attempts are made.

3.1. If pickup cannot be arranged, self-ship the product to the returns desk below and share the courier / postal receipt or docket number via customer care chat or email. Self-shipment expenses are reimbursed up to a maximum of INR 300 (Rupees Three Hundred only), subject to this Policy.

3.2. If you claim self-shipment and the Company does not receive the package, or receives an empty package, you must submit proof of delivery from the courier / postal agency.

4. Repeated Return Requests

4.1. The Company may impose charges to recover delivery and pickup costs where there is a history of repeated returns.

4.2. Products may be made ineligible for return, refund or exchange if repeated returns are observed.

4.3. Pickup facility may be withdrawn; in that case you bear your own logistics to return the product.

4.4. Liability and risk for such returns remain with you. Refund or replacement is initiated only if verification succeeds. Failed checks may result in the product being shipped back at your expense.

5. Cooling-off Period

5.1. Distributors receive a cooling-off period from the date of joining (subject to Clause 2.1) to terminate the agreement and exit the business, and may return products purchased from the Company subject to Clause 2.1 for a full refund as per this Policy, after deduction of all business incentives earned, accumulated or paid by the Company.

6. Claims of Non-receipt / Delivery of Product

6.1. The Company aims to deliver ordered products within 10 business days from purchase. If you have not received them within that time, contact Customer Care with your order details.

6.2. Non-receipt must be reported within 15 days of purchase. After that, the order is treated as delivered and further claims are not accepted.

6.3. Subject to timely intimation, the Company investigates with the courier partner and may expedite delivery, re-ship or refund based on findings.

6.4. Investigation relies on (a) the shipping address and details used when placing the order, and (b) proof of delivery from courier partners, if any.

6.5. No claim is entertained where investigation shows successful delivery as per the shipping instructions used at order time.

6.6. False claims or abuse of this Policy may lead to disciplinary and legal action at the Company’s sole discretion.

7. Discretion of the Company

7.1. Any request for product return, exchange, replacement or refund under this Policy is subject to the sole discretion of the Company.

8. Jurisdiction

8.1. Any dispute arising under this Policy is governed by the laws of India, and the courts at Bengaluru (Karnataka) have exclusive jurisdiction.

Disclaimer

The original English version of this Policy may be translated into other languages. Translations are courtesy only. If there is any inconsistency, the English version prevails to the extent permitted by law.